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What drives consumers' continuance intention to e-shopping?: Conceptual framework and managerial implications in the case of Saudi Arabia

 

This paper is "Highly Commended Award Winner" at the Literati Network Awards for Excellence 2012, as it was one of the most impressive pieces of work the team has seen throughout 2011

By Dr. Talal Almaghrabi (ITDA)

Prof. Charles Dennis (University of Lincoln)


Abstract

Purpose – The purpose of this study is to propose a model of e-shopping continuance intentions that incorporates the revised technology acceptance model and expectation confirmation theory and evaluates the expanded model in a new context: Saudi Arabia.

Design/methodology/approach – The 465-respondent sample consists of internet users in Saudi Arabia. A structural equation model confirms model fit.

Findings – Perceived usefulness, enjoyment, and social pressure are determinants of online shopping continuance in Saudi Arabia. Both male and female groups are equivalent. The structural weights are also largely equivalent, but the regression paths from perceived usefulness to continuous intention are not invariant between men and women. Notwithstanding that the study finds few differences between men's and women's e-shopping behaviour, the findings for women are important because of the special role that e-shopping can play in Muslim countries, including Saudi Arabia where there are cultural and legal restrictions on women's activities such as driving.

Research limitations/implications – This research suggests that online strategies cannot ignore either the direct or indirect behaviour differences of continuance intentions.

Originality/value – This research moves beyond online shopping intentions and includes factors affecting online shopping continuance. The research model explains 65 per cent of the intention to continue shopping online. It is of value to the literature, managers and policy maker on internet shopping and continuance intentions to e-shop.

Keywords: Consumer behaviour, Continuance online shopping, E-shopping, Internet shopping, Saudi Arabia, Technology acceptance, Male and female

Citation: Talal Al-Maghrabi, Charles Dennis, (2011) "What drives consumers' continuance intention to e-shopping?: Conceptual framework and managerial implications in the case of Saudi Arabia", International Journal of Retail & Distribution Management, Vol. 39 Iss: 12, pp.899 - 926

Journal: International Journal of Retail & Distribution Management (IJRDM)